First time logging into the support portal using the Internet Explorer browser
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When you click on the link in the email provided in your support ticket a new window will pop up and it will say: “Certificate Error: Navigation Blocked”
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You will then need to click on the section that says: “Continue to this website (not recommended)”
This will take you to the portal page.
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You need to click on the “Sign up” tab
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You will then be sent to a page that will ask for your Full Name and your Email. Once you have filled this information in you will click on “Register”
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If you get the response “email is already in use” then click on the link “Reset my password” and you will get an email.
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